Fortinet · Buying guide
Fortinet Licensing Explained
A Fortinet quote is three things, not one: the appliance, the support contract and the security services. This page explains what each covers, so a part number reads as a set of decisions rather than a code.
How a Fortinet part number is put together
Fortinet licensing separates the hardware, the support contract and the security services. Every SKU on this site is one of the combinations below.
-
The appliance
Sold on its own as an Appliance Only part number, or inside a Hardware Bundle that packages the support contract and a services bundle for a fixed term.
-
The support contract
FortiCare. Three tiers — Essential, Premium and Elite — which differ in how tickets are handled and how fast failed hardware is replaced.
-
The security services
FortiGuard. Bought as a bundle — Enterprise Protection, UTP or ATP — or as individual services where only one feed is needed.
What each FortiCare and FortiGuard option includes
The wording below is Fortinet's own description of each combination, as it appears against the part numbers we quote.
What is included in Hardware plus FortiCare Premium and FortiGuard Enterprise Protection?
Hardware unit, FortiCare Premium ticket handling, advanced hardware replacement (NBD), firmware and general upgrades, and the Enterprise services bundle - IPS, AI-based inline malware prevention, advanced malware protection, inline CASB database, data loss prevention, application control, URL, DNS and video filtering, antispam, attack surface security, and FortiConverter Service - for the term of the contract.
What is included in Hardware plus FortiCare Premium and FortiGuard Unified Threat Protection (UTP)?
Hardware unit, FortiCare Premium ticket handling, advanced hardware replacement (NBD), firmware and general upgrades, and the UTP services bundle - IPS, AV, botnet IP and domain, mobile malware, FortiGate Cloud Sandbox including virus outbreak and content disarm and reconstruct, application control, URL, DNS and video filtering, and antispam - for the term of the contract.
What is included in Enterprise Protection?
FortiCare Premium ticket handling, advanced hardware replacement (NBD), firmware and general upgrades, and the Enterprise services bundle: IPS, AI-based inline malware prevention, advanced malware protection, inline CASB database, data loss prevention, application control, URL, DNS and video filtering, antispam, attack surface security, and FortiConverter Service.
What is included in Unified Threat Protection (UTP)?
FortiCare Premium ticket handling, advanced hardware replacement (NBD), firmware and general upgrades, and the UTP services bundle: IPS, AV, botnet IP and domain, mobile malware, FortiGate Cloud Sandbox including virus outbreak and content disarm and reconstruct, application control, URL, DNS and video filtering, and antispam.
What is included in Advanced Threat Protection (ATP)?
FortiCare Premium ticket handling, advanced hardware replacement (NBD), firmware and general upgrades, and the Advanced Threat Protection bundle: IPS, AV, botnet IP and domain, mobile malware, FortiGate Cloud Sandbox including virus outbreak and content disarm and reconstruct, and application control.
What does FortiCare Essential Support cover?
FortiCare Essential ticket handling, hardware replacement, firmware and general upgrades, and application control.
What does FortiCare Premium Support cover?
FortiCare Premium ticket handling, advanced hardware replacement (NBD), firmware and general upgrades, and application control.
What does FortiCare Elite Support cover?
FortiCare Premium support with FortiCare Elite ticket handling.
FortiCare support tiers at a glance
The support tier is chosen separately from the security services, so any tier can sit under any services bundle.
| Tier | What it covers |
|---|---|
| Essential | FortiCare Essential ticket handling, hardware replacement, firmware and general upgrades, and application control. |
| Premium | FortiCare Premium ticket handling, advanced hardware replacement (NBD), firmware and general upgrades, and application control. |
| Elite | FortiCare Premium support with FortiCare Elite ticket handling. |
Not sure what your part number covers?
Send the SKU you have been quoted, or the serial number on the unit, and we will tell you exactly what is included and what it renews to.
Request a Quote