Return Policy

Last Updated: April 30, 2026

Hardware Returns

Return Window: Hardware returns must be requested within 14 days of the delivery date.
Restocking Fee: A restocking fee of 15% to 25% may apply to all hardware returns to cover testing and recertification.
Condition: Items must be in original, unopened, and pristine condition with all factory seals intact.
Opened Items: Any hardware that has been opened, installed, used, or has a broken manufacturer seal is considered used and is not eligible for return.

Strict No-Refund Policy: All sales of electronic delivery products — including software activation codes, license keys, and digital subscriptions — are final and non-refundable.
Activation Responsibility: As noted in our Shipping Policy, some licenses have a limited activation timeframe; refunds will not be issued for licenses that expire due to a failure to activate.

If you return a hardware order that included a promotional gift, the gift must also be returned in its original, unopened condition.
If the gift is not returned, the full retail value of the item will be deducted from your total refund.

No returns will be accepted without a valid RMA Number.
To request an RMA, please contact the vendor / manufacturer directly with your order number and reason for return.
Shipping Costs: Customers are responsible for all return shipping costs and must use a trackable shipping service. We recommend insuring the package, as Grizzly X is not responsible for items lost or damaged during return transit.

If hardware is suspected to be Defect on Arrival (DOA), it must be reported directly to the vendor / manufacturer within 48 hours of receipt.
All hardware is covered under the specific Manufacturer’s Warranty. Grizzly X will assist in facilitating warranty claims where possible but does not provide an independent warranty beyond that of the manufacturer.

Inspection Period: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Credit Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Timeline: Please note that refunds will typically show within 15–30 business days on your statement, depending on your financial institution’s processing times.
Late or Missing Refunds: If you haven’t received a refund after this period, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.

For any questions about returns, please contact us:

Grizzly X Ltd.
Email: info@grizzlyx.ca
Phone: 1-888-401-8016
Mailing Address:
375 University Avenue, Suite 3304
Toronto, ON M5G 2J5
Canada