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MANAGED
IT SERVICES

Your technology, expertly managed. From proactive monitoring and helpdesk to fully outsourced IT operations, Grizzly X keeps your infrastructure running so you can focus on your business.

SERVICE PACKAGES

Monitoring

Proactive Monitoring

24/7 infrastructure monitoring for servers, networking, and endpoints. Automated alerting, incident triage, and escalation before your users notice an issue.

Helpdesk

IT Helpdesk & Support

Tiered helpdesk with named engineers. Phone, email, and remote support. Response times agreed to your requirements — no ticket queues, no anonymous support lines.

Patch

Patch Management

Automated OS, firmware, and application patching across your estate. Tested patch schedules and rollback procedures to keep your systems current and stable.

Backup

Managed Backup

Daily backup verification, restore testing, and offsite/cloud replication. Recovery objectives defined, tested, and documented — not assumed.

NOC

Network Operations

Fully managed network operations including configuration management, capacity planning, change control, and performance optimisation of your entire network estate.

vCIO

Virtual CIO

Strategic IT advisory for businesses without a full-time CIO. Technology roadmapping, budget planning, vendor management, and board-level reporting.

YOUR TEAM,
EXTENDED.

We work alongside your business, not behind a ticket queue. A dedicated engineer understands your environment, your priorities, and the technology you rely on — and keeps it running.

Get a Managed IT Quote

What's Included

  • Named account engineer with full knowledge of your environment
  • Monthly service reporting with infrastructure health, incidents, and trends
  • Contractual response times with escalation paths and out-of-hours coverage
  • Quarterly technology reviews and forward-looking capacity planning

LET US MANAGE IT

Describe your environment and requirements — we'll put together a managed service proposal tailored to your business.

Request a Quote